Terms of Use


“HKIA SHL, we, our or us” means the HKIA Services Holdings Limited having its registered office at HKIA Tower, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong;

“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages or other materials displayed on or available through the Website;

“Website” means the HKIA SHL website (URL www.hkiashl.com);

“Terms of Use” means these terms of use as amended from time to time and posted on the Website;

“User or you” means any person who accesses the Website.

Acceptance of Terms of Use

Welcome to HKIA SHL’s Website and by accessing the Website, you are deemed to be agree and bound by these Terms of Use. The Website provides you with access to all information of HKIA SHL, which includes passenger guide and interactive map, transport, shopping, dining and entertainment guide of AsiaWorld-Expo and HKIA Academy, enhanced search functions, links to other business websites (“Linked Websites”) and also provides channels for you to contact us.

Privacy Policy

When you contact us for enquiry or to give us feedback, we may collect your personal data. For information and our handling of personal data, please refer to our Privacy Policy Statement.

Information available through the Website

The Website is on an “as is” and “as available” basis. We make no representation or warranty, whether express or implied, as to the accuracy, adequacy or completeness of the Content available through the Website or any Linked Websites. We are not responsible for any claims, loss or damage arising out of or in connection with the use of or reliance on such Content or any or your dealings with any operators of any Linked Websites. For further details, please refer to our Disclaimer.


The Content available through the Website is our property and is protected by applicable intellectual property laws. You are not allowed to modify, publish, transmit, redistribute, participate in the transfer or sale of, create derivative works of, or in any way exploit, any of the Content, in whole or in part, without our prior written approval.

User’s Conduct

You acknowledge and agree that you are solely responsible for any material of whatever nature you post or transmit onto the Website. In particular, you agree not to:

  1. post or transmit any material that is unlawful, fraudulent, defamatory, obscene, pornographic, abusive, offensive, invasive of another’s privacy or racially or ethnically or otherwise objectionable under the sole discretion of HKIA SHL;
  2. post or transmit any unsolicited or unauthorised advertising or promotional material, or chain letters, pyramid schemes or junk mails;
  3. post or transmit any material which infringes any intellectual property rights of any third party or any material which you do not have the right to disclose;
  4. post or transmit any material which contains any computer viruses or any computer codes, files or programmes designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunication equipment;
  5. “stalk” or otherwise harass any other User; or
  6. collect or store personal data about any other User.

Limitation of Liability

You specifically agree that we are not responsible or liable for any threatening, defamatory, obscene, offensive or illegal content or conduct of any other party or any infringement of another’s rights, including intellectual property rights. You also expressly agree that access to and use of the Website is at your own risk. Further, no representation or warranty is made by us as to:

  1. the availability of the Website or that it will be uninterrupted or error-free or that defects will be corrected; or
  2. the Website being free of computer viruses or other harmful elements.

Our entire liability and your exclusive remedy with respect to the Website or otherwise is re-performance of any defective service, being at present, providing access to the Website. In jurisdictions which do not allow the exclusion or limitation of certain types of liability, our liability is limited to the maximum extent permitted by law.


You agree to indemnify us, our affiliates and our directors, officers, agents and employees, harmless from and against any losses, claims, liabilities, damages, demands, costs and expenses (including legal fees on an indemnity basis) arising out of your breach of these Terms of Use and / or your use of the Website.

Modifications of Terms of Use

These Terms of Use may be changed from time to time under the sole discretion of HKIA SHL. Any change made to these Terms of Use will be posted on the Website immediately. Your continued use of this Website after any such posting amounts to your conclusive acceptance of the revised Terms of Use.

General Provision

In the event of inconsistency between the English and the Chinese version of these Terms of Use, the English version shall prevail.

Governing laws and jurisdiction

These Terms of Use shall be governed by the laws of Hong Kong and you agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.